Shipping & Delivery

Returns & Refunds

How do I check my order status?

As soon as the order is dispatched from our warehouse, you will be contacted via email confirming the shipping details. Non-registered users can track order status using the tracking information provided in the email. If you have a registered account on marieoriginals.com, you can track the status of your order in the Order History section. If you have any questions or have not received a confirmation email, please contact Customer Support.

Is it possible to change my delivery address once the order has successfully been placed?

Once you have placed the order, it is not possible to change the delivery address. Contact customer support to cancel your order and create a new order with the correct delivery address.

(In the event that the delivery should fail, your order will return to our warehouse and you can be reimbursed in the manner described here. We remind you that the refund will be finalized within 14 days, depending on the timing offered by your bank. If you have any questions or you didn't receive the refund, please contact our Customer Support.)

What do I do if I receive the wrong product/s?

If the product you receive is not what you ordered, Marie Originals will take full responsibility for returning and refunding the item in question.

Should this occur, title your email with ‘Returns & Refunds’. You will then be contacted in order to organize parcel collection, at no extra cost. Products are checked once they are returned to our warehouse and refunds are only made if the condition of the product complies to our return terms.

Refunds are processed within 14 days and are automatically made using the original payment method. You will receive a refund confirmation email via the email address indicated in the original order.

I still haven't received my order. What can I do?

Please note, orders placed during office hours (Monday - Friday, 8:00am - 5:00pm EST) are typically processed within 1-2 working days, while delivery times depend on the carrier and shipping method. Since deliveries are not made on Saturdays, Sundays, or public holidays, they will be made on the following working day.

If you have any questions or are experiencing delays with the delivery of your order, please contact Customer Support.

Why is my order late?

Our order fulfillment center aims to deliver all orders within specified delivery times. Unfortunately, if you have not received your order by the estimated delivery time please reach out to Customer Support.

What are the shipping times

Please note: Orders are only processed during working days (Monday - Friday, 8am - 4pm EST).

Since deliveries are not made on Saturdays, Sundays, or public holidays, they will be made on the following working day.

Standard - FREE Express

Estimated time of delivery: 3-6 DAYS

Estimated time of delivery: 1-3 DAYS

I still haven't received my refund. Why?

Refunds are made within 14 days of the refund request and only if the product in question is in perfect condition. We must first wait for the product to be returned to our warehouse where it can be thoroughly checked. If you have any questions or have not yet received your refund, please contact Customer Support.

Can I exchange one or more items?

If your order has already been shipped, we invite you to wait until it arrives and then to contact Customer Support to request its return. We inform you that, once shipped, your order cannot be cancelled. In order to return any products, you must request authorization from Customer Support. You will then be contacted via email with instructions on how to proceed. You are free to choose a shipping method to return the product(s), although we highly recommend you to choose a tracked service.

How many days do I have to request a return?

To qualify for our return terms you must place your return request within 14 days of the receipt of your parcel. The return must be delivered within 14 days from when you receive your return authorization.

How will I be refunded?

The refund will be automatically processed using the original payment method and you will receive confirmation via the email address indicated on the order.

What are your return regulations?

We want you to fall in love with your order. However, if for any reason you are unsatisfied with your purchase, please contact Customer Care within 14 days of receiving it. After receiving a return authorization from Customer Care, we must receive your return within 14 days.

What happens if the product is damaged when I recieve it?

If you receive a product that is damaged, reach out to Customer Support and send a picture and details of the damaged product. We will then offer a full refund or send another product.

FAQs About Our Products

Acne Control Soap

Does Marie Originals Acne Soap exfoliate skin?

Yes, our acne control soap bar has a two-sided action. The bottom of the bar is smooth and is used for lathering the treatment onto the skin. The top of the bar, however, is coarse and saturated with oat bran, which acts as a gentle, non-abrasive exfoliant for your skin. This way you can choose the treatment that gives you the most relief, and best results.

Where are Marie Originals soaps made?

All of Marie Originals products, including our Acne Soap are developed and handcrafted in the USA, by our artisans with love.

Where can I purchase the Acne Control Soap?

Besides for our website, our soaps can be found on the shelves of hundreds of independent stores, natural food stores, and pharmacies across the US.

 Is there an age range for safely using the soap?

Our acne control soap is primarily used by teenagers and adults with acne, but all the ingredients are safe and can be used for all ages.

Does my skin need to adjust to the treatment?

The therapeutic soap removes toxins from the skin which can sometimes cause breakouts when the oils and dead skin cells reach the surface of the skin. Don’t worry! That’s part of the healing process. The outbreak usually ceases after a couple of weeks of treatment, leaving the skin moisturized and smooth.

Eczema & Psoriasis Relief Soap

Is this soap safe to use on my face?

Yes. We use all-natural, gentle ingredients that are absolutely safe to use on your face. You can either use the soap on your face, or as you would a regular bar of soap in the shower.

How does the soap work?

Formulated to reduce redness, soothe inflammation, and relieve itchy skin, our remedy contains a blend of therapeutic herbs to promote healing. The soap features natural anti-inflammatory and antihistamine herbs to halt the itch, including noni and sassafras root bark. In addition, the soap has detoxifying properties to eliminate toxins from the skin and provide relief.

Does the Eczema & Psoriasis Relief soap contain any harsh ingredients?

Absolutely not. Our soap is formulated specifically for those with sensitive skin. We only use gentle, earth-derived ingredients.

Does this soap contain any artificial scents?

Never. This soap contains all-natural, pure ingredients, harnessing nature’s healing powers. We say NO to: SLS, parabens, phthalates, GMOs, gluten, petroleum, dyes and synthetic fragrances.

Can children use the soap?

Yes, the soap can be used by children, teens, and adults alike. Our Eczema and Psoriasis Relief Soap is a safe skincare solution made from gentle, all-natural ingredients.

Itch Relief Soap

Does the soap contain any synthetic ingredients?

Absolutely not. We are called Marie Originals for a reason! With plant-based care for your skin, we use traditional/ “original” ingredients, you know, the ones that have been used for millennia. We make it a point to stay original, using ingredients that connect us to mother earth. You can feel confident in knowing that our soap is free of: SLS, phthalates, parabens, petroleum, GMO’s, and artificial scents and dyes.

How does Marie Originals Itch Relief Soap alleviate itchy skin?

Our therapeutic soap contains a blend of anti-inflammatory and antihistamine herbs to soothe swelling, irritation, and relieve the itch. In addition, the bentonite clay pulls toxins and irritants from the skin to reduce swelling and halt itching, while the organic oat bran is used for its skin-calming, protective properties.

Is it safe to apply this treatment to my face?

Absolutely! Unlike other treatments, such as hydrocortisone which should not be used on the face without being directed by a physician, this treatment is safe to use on both your face and body.

Is the soap safe to use on children?

Indeed it is. With the understanding that children have more sensitive skin than adults, this treatment is specially formulated for the sensitive skin of children, teens, and adults alike.

Is this remedy tested on animals?

 Our products are never tested on animals. Our soaps are handcrafted with love and created with compassion. We are Leaping Bunny certified to guarantee that our products have not been tested on animals.

Poison Ivy Soap

How does Marie Originals Poison Ivy/ Oak Soap work?

Our natural remedy helps prevent the development of a rash that is caused by exposure to urushiol, the skin-irritating, oily resin found on poison ivy, oak, and sumac. The treatment also provides immediate relief from the itchy and uncomfortable rash caused by these pesky plants, with a completely natural, herbal formula.

Does the soap contain any dyes?

Our soap is absolutely free of artificial dyes, synthetic fragrances, petroleum, phthalates, SLS, parabens, and GMO’s. The bentonite clay and sassafras root bark in our soap naturally give it a rich, bold color.

Is Poison Ivy contagious?

While the rash itself is not contagious and does not get passed from person to person, poison ivy can spread when urushiol oil has not yet been rinsed off the skin, or if an object you touch has urushiol on it (i.e. gardening gloves).

Is it okay to take a hot shower to remove urushiol?

    1. This is not a good idea. Hot showers can worsen the effects of the oil and further the spread. However, once the urushiol oil is removed (or already absorbed), warm showers can be soothing and help relieve the itch.

Can I use any other OTC creams or lotions (ie. calamine, hydrocortisone cream) after using Marie Original poison ivy soap?

Yes, you can use OTC lotions after using the Marie Originals soap, in line with the respective manafacturers directions. 

How long do symptoms of Poison Ivy last for?

Typically, poison ivy resolves on its own within a couple of weeks. However, in more serious cases, the symptoms may take longer to fully resolve.


Athletes Foot Spray

How does Marie Originals Athlete’s Foot Spray work?

Our herbal Athlete’s Foot Relief Spray is an all-natural treatment designed to soothe itchy, cracked feet and eliminate odor while promoting a rapid recovery. This earth-derived remedy contains a synergistic blend of ingredients that work together to combat athlete’s foot. Among them are: echinacea for its antifungal properties, as well as apple cider vinegar for its cleansing and antifungal action. The treatment also contains bentonite clay for its detoxifying and skin-soothing properties, in addition to a therapeutic blend of essential oils (with anti-inflammatory and antifungal properties).

What are the directions for treatment application?

This treatment is super easy to apply. Just shake well before use and then apply the spray to the bottom of your feet, taking extra care to spray between the toes. Use twice daily until your symptoms fully resolve. *As an additional tip, we recommend wearing well-ventilated shoes and clean socks every day (change more frequently if your feet are very sweaty).

Does this remedy contain any synthetic ingredients?

Nope. We are naturally natural, and naturally do not contain synthetic ingredients. And, in case you may be wondering...we stay natural. Marie Originals is absolutely free of SLS, parabens, phthalates, GMOs, petroleum, and artificial dyes and scents. We are proud to be “original” and select only ingredients found in nature.

Is this remedy tested on animals?

Absolutely not. Our Athlete’s Foot Relief Spray is handcrafted with love and created with compassion. We are Leaping Bunny certified to guarantee that our products have never been tested on animals.

Is Marie Originals Athlete’s Foot Spray recommended for use on fungal infections of the scalp?

This remedy is not indicated or recommended for use on your scalp. Our Athlete’s Foot Relief Spray is specifically formulated to address tinea pedis (athlete’s foot). This treatment should only be used for athlete’s foot, with adherence to the directions listed on the packaging.

Muscle & Joint Spray

What is this treatment used for?

Our Muscle and Joint Rub can be used for sprains, strains, arthritis, whiplash, muscle soreness after a heavy workout (DOMS), discomfort related to the flu, and to help invigorate your senses.

How often do I use this treatment?

Until the aches dissipate and melt away with this cooling, wonderful remedy. We recommend using the remedy twice daily or as needed.

Is the Muscle and Joint Rub scented?

Yes, it has an invigorating, uplifting aroma from the natural essential oils in the remedy.

Does this remedy contain any synthetic ingredients?

Absolutely not! We are originals, and value what nature has to offer. We tap into its innate powers, and use only nature’s original ingredients.

Should I use the Muscle and Joint Rub before or after a workout?

Whatever floats your boat! Before or after a workout—the treatment still works great.

Sinus Relief Spray

What is this treatment used for?

Marie Originals Sinus Relief is formulated to ease sinus discomfort and nasal congestion. Whether you have seasonal allergies, the common cold, or sinusitis, our plant-powered remedy is made to provide you with the soothing relief you dream of. No more feeling claustrophobic in your own head with all that pressure and fullness!

Can I do a steam inhalation with the Sinus Relief spray?

Yes you can! For best results, spray 4-5 pumps of the treatment onto the floor of the steaming shower. Keep the bathroom door closed, allowing the room to become steamy. Inhale the soothing vapors.

Can I apply the treatment to my face?

Of course you can! That’s where your sinuses are located. Apply 3 pumps of the spray onto your hands, and gently massage the remedy onto your forehead and temples. Keep the product away from your eyes, nose, and other mucous membranes.

How often should I use this remedy?

Twice daily or as needed.

Does the remedy contain any synthetic ingredients?

Absolutely not! We are free of harsh chemicals, detergents, SLS, phthalates, GMOs, parabens, and artificial dyes and scents. In addition, we are Leaping Bunny certified as a commitment never to test our products on animals. Compassion is our passion.

Bite Relief Spray

Can I use Bite Relief for bee stings?

Yes. Once you have removed the stinger, you can apply the treatment. However, if you happen to have a severe allergy to bee stings (i.e. labored breathing, swelling of the throat and tongue) seek immediate medical attention.

How does Bite Relief treat bug bites?

It treats bug bites with care :D In all seriousness though, Bite Relief contains a variety of therapeutic ingredients that help relieve the stinging and burning associated with insect bites. This natural treatment has anti-inflammatory properties to calm inflammation and reduce itching. The remedy also contains a natural detoxifier to eliminate skin irritants that cause itchy, swollen skin.

Can I use bite relief if I have been bitten by a snake?

Our treatment is formulated for relief from insect bites and is not indicated for snake bites. If you have been bitten by a snake, stay calm and seek immediate medical help. Whether you think the snake is poisonous or not, you should treat it as an emergency. On the other hand, insect bites generally cause only minor discomfort and are not dangerous ( unless you are severely allergic to a bite/ sting).

Does Bite Relief contain any synthetic ingredients?

    1. Absolutely not. Marie’s Original remedies are guaranteed, all-natural. We stay away from the synthetics, and use only pure, natural ingredients. We are loyal to mother nature.

Should I scratch my skin after applying the Bite Relief?

Oh dear, no! Scratching will not help relieve itchy skin. In fact, scratching a bug bite can tear the skin and lead to an infection. Just apply the Bite Relief and allow it take action and give your skin the relief it deserves!

Ear Pain Drops

How do our ear drops work?

Our ear drops cleanse and eliminate a moist environment in the ear to halt the proliferation of microbes. An all-natural remedy, our drops contain anti-inflammatory herbs to reduce inflammation and soothe discomfort. Our drops relieve earaches and support healing.

Should I allow the drops to drain from my ear?

Yes. Draining is an important step in allowing the elimination of impurities from the ear. Follow the directions listed on the box regarding the length of time the drops should remain in the ear before draining. The time slightly varies in children and adults.

Should I put ear drops in both ears?

No. Only apply the drops into the ear that is experiencing symptoms. Keep the head tilted to allow for the treatment to enter into the ear.

Is there a way to test for an allergy to the remedy?

    1. Yes. Before use, we recommend placing a small amount of the treatment on your inner wrist. If you have a skin reaction, do not use the treatment.

When will I feel relief?

As soon as you use the ear drops, you should feel soothing relief; within 12-24 hours, you should experience significant relief. Wishing you health and wellness!

Ear Oil Drops

Can you name a few ingredients in the remedy?

Our remedy contains an earth-derived blend of nature’s therapeutics, including mullein, calendula, garlic, and st. John’s wort.

Does the Ear Oil contain any synthetic ingredients?

Absolutely not. This remedy is free of synthetics. We stay away from SLS, phthalates, petroleum, GMOs, parabens, and artificial dyes and scents. We stick to nature’s original ingredients—we’re Marie Originals after all!

Is this treatment made in the USA?

Yes. All of our products are carefully handcrafted right here in the United States with love. Our natural remedies meet the highest quality standards in the industry.

How often should you use the Ear Oil?

Depending on what your goal is, the Ear Oil can be used either daily, seasonally, or periodically to support immunity.

What are these drops used for?

These drops are used to help guard against infection, promote immunity, and support ear health.

Nail Fungus Cream

How does Marie Originals Nail Fungus treatment work?

Our Nail Fungus remedy is formulated to treat nail/ toenail fungus as well as other fungal infections, including jock itch and ringworm, which are all usually caused by the same type of fungus: dermatophytes. The treatment works by inhibiting fungal nail growth under and around the nail bed to eliminate fungus and encourage healthy nail growth.

What’s in the treatment?

Our holistic antifungal ointment contains a synergy of potent herbs and essential oils to effectively fight fungal growth. To name a few ingredients, the treatment features thuja, echinacea, lavender, tea tree oil, myrrh oil, oregano oil, thyme oil, and juniper.

Does the treatment contain any synthetic ingredients?

No. Our remedy is all-natural, safe, effective, and absolutely free of synthetic ingredients. Many antifungal treatments contain chemicals, fillers, and other synthetics. Our nail fungus treatment guarantees only pure, clean ingredients that harness nature’s healing powers.

How do I use the treatment?

Before use, apply the ointment to a small area to test for allergy; if no irritation occurs, begin the treatment.

1) File and thin the face of affected nail(s) daily.

2) Apply a generous layer directly onto affected nails (toe or finger nails) and under the edge of the nail.

3) Cover well with a bandage.

4) Apply a second time before bedtime, and leave uncovered overnight. Use consistently over several weeks at minimum to see lasting results.

Continue treatment until healthy nail(s) is fully restored.

Where is the treatment made?

Our Nail Fungus ointment is proudly handcrafted in the USA with love and care to help you eliminate nail/toenail fungus fast and efficiently.

Scar Treatment Cream

What is this treatment used for?

Our Advanced Scar Treatment helps reduce the appearance of existing scars, such as scars from surgical wounds, burns, stretch marks, and stitches.

Does the remedy contain any synthetic ingredients?

Absolutely not. We pride ourselves on using only nature’s original ingredients. After all, we are originals.

Can I use the Advanced Scar Treatment on an open wound?

No. You want to wait until the wound is healed enough and no scab is visible on your skin.

Is this treatment scented?

While the salve does not contain any synthetic fragrances, it does have a natural earthy scent due to the herbs and essential oils used in the remedy.

Is it safe to apply the Scar Treatment to my face?

Yes, you can safely apply this treatment to your face. However, be sure to avoid applying the treatment close to your eyes or other mucous membranes.

Skin Repair Cream

Is the Intensive Skin Repair Ointment good for dry skin?

Yes, our nourishing treatment contains a blend of mega moisturizing and nourishing oils, including sea buckthorn and jojoba oil, which is bio identical to the skin’s natural oil.

What is this treatment used for?

Our Intensive Skin Repair Ointment is formulated to treat a variety of wounds, including burns, cuts, and diaper rashes, as well as stretch marks and dry skin.

Is it safe to apply this treatment to my face?

Yes, you can safely apply this treatment to your face. However, be sure to avoid applying the treatment close to your eyes or other mucous membranes.

Does the remedy contain any synthetic ingredients?

Absolutely not. We pride ourselves on using ingredients found in mother nature. After all, we are originals.

Is it safe to spend time in the sun after using this product?

Yes, you can soak in the sun! Some ingredients- even natural ones- are photosensitizers, such as bergamot, lemon, and orange essential oils. Photosensitivity is heightened sensitivity to the UV rays of the sun, or a skin reaction to sun exposure. If you ever use ingredients that could increase photosensitivity, your best bet is to avoid/ limit sun exposure to prevent a possible skin reaction.

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